First and foremost, we want you to know that we value you as our customer, and we value your possessions. That’s why it’s our goal to be your master mover. We strive to be efficient, safe, careful, and helpful. However, we can’t say the same about every moving company. Moreover, the United States government has recognized a large gap in the industry’s quality and safety standards. Therefore, the Federal Motor Carrier Safety Administration produced the “Rights and Responsibilities” booklet to provide customers with all necessary information to choose the right moving company as well as customer rights if anything were to go astray.
The booklet includes great questions to ask moving service companies to ensure the company is the right fit for you. These are just a few examples of questions posed in the booklet to get you started:
- What is my mover’s normal liability for loss or damage when my mover accepts goods from me?
- What actions by me limit or reduce my mover’s normal liability?
- May my mover collect charges upon delivery?
Moreover, the booklet aims to guide and educate customers about the moving process in general. It is very trusting to use a moving service to pack and transport all of your goods. That’s why it’s important to know the laws upfront so you can hold the mover responsible, as well as you need to know your own responsibilities in order to prepare yourself for the best move.